• Permanent Full Time opportunity leading a large, high-performing Airport workforce at Jetstar Melbourne 
• Take ownership of people performance and culture, driving engagement, leadership capability and operational outcomes 
• Lead in a fast-paced, unionised environment, partnering with key stakeholders to deliver meaningful people and business impact    

As a Performance Manager, you’ll play a pivotal role in shaping the culture, capability and performance of Jetstar’s Airport workforce. Leading a large, diverse and customer-focused team, you’ll drive the delivery of key people initiatives that enable strong engagement, consistent performance, and operational excellence. 

With a visible, hands-on leadership style, you’ll coach and support frontline leaders, embed a high-performance culture, and ensure people processes are delivered with consistency and impact. Operating within a fast-paced, unionised environment, you’ll balance operational priorities with meaningful people outcomes, helping our teams perform at their best every day. 

The core responsibilities of this role will be: 

• Driving strong team engagement and performance through effective leadership and coaching 
• Leading the delivery of core people processes including one-on-ones, performance reviews and development planning 
• Managing performance matters end-to-end, including investigations and disciplinary processes 
• Supporting recruitment and workforce planning to meet operational needs 
• Delivering Airport change initiatives aligned to both operational and people priorities 
• Building strong, trusted relationships with unions, HSRs and key operational stakeholders 
• Championing employee engagement, recognition, and diversity & inclusion initiatives 
• Maintaining a strong, visible presence on the floor to support and lead teams in real time 

To be considered, key skills will include:  

• Proven people leadership experience within a large, complex or industrial environment 
• Demonstrated ability to coach, develop and lead high-performing teams at scale 
• Strong experience managing performance, including investigations and disciplinary processes 
• Exceptional stakeholder management skills, particularly within unionised environments 
• Excellent communication skills, with the ability to influence and build trust at all levels 
• A proactive, resilient mindset with a strong focus on continuous improvement 
• Confidence interpreting and applying HR policies, procedures and Enterprise Agreements 
• Strong systems capability, including experience with HRIS platforms such as Workday.